We ship Australia wide.

If you’re based in NZ and looking for spare parts, please reach out to us via info@razoranz.com for further assistance.

We know it is important your Razor purchase gets to you as safely and efficiently as possible.

Based on your location and item we will choose the best freight service for you via well-known freight providers such as Australia Post and StarTrack.

You will receive a tracking number via email as soon as your order has been processed for dispatch. We recommend adding the tracking to the Australia Post App to receive tracking updates throughout. Please note Australia Post are no longer leaving cards if you are not home to sign for your parcel. 

Bulky Items such as the MX500, MX650, Rambler 16 and Crazy Cart XL will be delivered via courier. The courier will reach out to the contact number provided to arrange a time for delivery.

We do not currently offer upgrades to express shipping options. 

Standard delivery time for the following location are below.

Australia:

- Metro: 5 - 7 Working Days

- Regional: 5- 10 working days

For the most up-to-date delivery timeframes, please check the Australia Post and StarTrack websites. If you need your order by a specific date, contact our customer service team for assistance.

No - due to the size of our product we are unable to ship your order to a PO. Box.

To avoid any delays in delivery, please ensure you include a residential or commercial address for delivery of your Razor ride.

Returns on full priced items must be requested within 14 days from the date of delivery. We are unable to offer returns on sale and clearance items so please consider this when purchasing.

Your item will be refunded within 5 business days upon receipt of return. 

We can't guarantee this. We aim to ship all orders within 24 hours, so it is often hard to change or cancel orders. If this does happen to you, please contact us immediately via info@razoranz.com and we will do our best if your order has not shipped.

You have 14 days to return an item as long as the item remains unopened and unused. Please note the cost of return postage change of mind returns will be at the purchasers expense.

Here at Razor, our products have a 12-month warranty as per Australian Consumer Law. This warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper assembly, maintenance, storage or misuse.

Razor’s Warranty will be void if the product is ever:
• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.

Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

For your records, we recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.

Please kindly submit your warranty case via the following form for our team to assist you further here.

Razor will determine whether the product will need to be returned for assessment to validate your claim. If you are not required to return the product, the team will inform you of the result of your claim within 14 days from when we first received your submission.

Should the product need to be returned for assessment, our Customer Service team will be able to assist you with the necessary instructions and details.

Once the returned product is received, Razor will advise if the claim is valid under warranty. If so, Razor will confirm if the product will be repaired, replaced or refunded and any related timeframes.

Don't worry, we've got your back. Contact us via email at info@razoranz.com and we will get you back on the pavement before you know it.

We suggest checking with the following State Government departments in your state:

QLD

NSW

ACT

VIC

TAS

SA

WA

NT